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Telephones Issues

Over the last few weeks we have received several complaints about getting through to  the surgery by telephone. A lot of the issues are around the waiting time for your calls to be answered.

At the moment we are faced with several issues at the practice and really appreciate your patience in this matter as we try our best  to resolve them.

There have been a high amount of technical issues with our supplier at the moment resulting in loss of service during peak times at the practice. Our service provider has carried out  some improvements and repairs over the last few weeks and we hope that these issues have now been resolved.   

As a practice we have experienced a large amount of staff sickness over the past few weeks, some staff have had to work very long hours in order to ensure that the surgery can remain open providing the service you all require. We also have staff members working from home as we try to keep them safe during these challenging times.

Over the last few months we have been working very hard to deliver a triage system in the mornings enabling patients to speak with a clinician on the same day if possible. As you can imagine this causes a very high demand on the telephones especially throughout the morning.

In order to help with the incoming calls can we ask that if you need to call the surgery for a non-urgent matter please try and call after 11.00am. This should hopefully reduce your waiting time on the phone. You can also help the practice by ordering your prescriptions on line or through your designated pharmacy.

If you receive free prescriptions you can receive some medications from the chemist through a service called pharmacy first. Please see our main page and select prescriptions, There is a link at the bottom of the page with further details.

While we go through this difficult time we really do appreciate your patience and understanding , but most of all we really do appreciate the positive feedback we have been receiving from patients who are happy with the service they have received from the practice during these very difficult times.

Thank you from all the staff at the Abbey Medical Group

Coronavirus (Covid-19) Update

With effect from 15/6/2020, all patients attending AMG for a face to face appointment MUST arrive wearing a face covering or mask please

Due to national public advice on social isolation we are changing our appointments to minimise risk of contact in the community.

We need to limit the spread of the Corona virus in our community to protect our vulnerable. We have to cancel all booked face to face appointments, effective immediately. We WILL run urgent and necessary appointments only. If you have an appointment you will be contacted by our team. Please do not come to the surgery unless you have been instructed to. We will be running a telephone service but please be patient as we are experiencing very high demand at the moment. Many Thanks.


FLU VACCINES 2020 -21

Please Note

This year, early demand for flu vaccine has been higher than usual and delivery of our stock has been in batches over Who can have the flu vaccine?

You can get a free flu vaccine if you:

  • are 65 years old and over (including those aged 65 by 31 March 2021)
  • have certain health conditions
  • live with someone who is on the NHS Shielded Patient List
  • are pregnant
  • receive a carer’s allowance
  • are the main carer of an older or disabled person who may be at risk if you get sick

Children aged 2 to 11 on 31 August 2020 are also eligible for the flu vaccine (with 2- and 3-year-olds offered it in GP surgeries and school-aged children offered it in school).

You can get the flu vaccine at your GP surgery or a pharmacy if you’re a health and social care worker employed by a:

  • registered residential care or nursing home
  • registered homecare organisation
  • hospice

You can also get the flu vaccine at your GP surgery or a pharmacy if you provide health or social care through direct payments or personal health budgets.

This year the free flu vaccine will be offered to healthy 50- to 64-year-olds later in the season. People in this age bracket with a health condition that makes them more at risk from flu will be offered it sooner.

Visit NHS.UK to check whether you are eligible.

 

You may be able to get your vaccine elsewhere if your GP practice or pharmacy has run out

If you are eligible for the free flu vaccine, you can get it from your own GP practice or any pharmacy offering NHS flu vaccinations. They should be able to tell you when they next expect to be able to offer you a vaccine.

Pregnant women can ask their maternity provider for the free flu vaccine and some of those visiting hospitals, either as in- or out-patients, may also be offered the flu vaccine there.

Information about the extended programme

This winter, because of the coronavirus (COVID-19) pandemic, the NHS has the largest fu vaccination programme ever with vaccination now being offered to those aged 50 to 64 years old.

Information about the extended programme

Who is the programme being extended to?

Vaccinations are continuing to be offered to those in priority groups (such as those with long term health conditions), but there is now suffcient vaccine available to offer it to all those aged 50 to 64 years old regardless of whether they have a long-term health condition.

Why has the fu vaccination programme been extended?

The fu virus kills thousands of people every year and hospitalises tens of thousands more. The aim of the programme is to protect those most at risk from fu (such as older people, pregnant women and those with long term health conditions). This winter, with COVID-19 in circulation, the programme is being extended to those aged 50 and over because this is the age at which hospitalisations for COVID-19 start to increase. It is important to prevent fu in this group, to protect these people from serious illness and reduce hospitalisations from fu. Also, research shows that if you get both fu and COVID-19 at the same time you may be more seriously ill. So vaccination is especially important this winter.

What should I do?

If you are aged 50 to 64 years old (including those who turn 50 by 31 March 2021) then during either December or January you will be invited to attend your GP surgery for the vaccine or you may contact any pharmacy offering NHS fu vaccinations. If you have a long-term health condition that puts you more at risk from fu, you are in one of the priority groups who should not delay getting the vaccine. Visit www.nhs.uk/fujab to check the type of health conditions that this includes.

Which fu vaccine will I be offered?

There are several types of fu vaccine available, including an additional one this winter that has been used in the USA for several years. There are vaccines that have low-egg content and egg-free vaccines. The injectable fu vaccines do not contain live viruses. None of the fu vaccines can give you flu.

Talk to a GP, practice nurse or pharmacist for more information about these vaccines or visit www.nhs.uk/fujab

 

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care centre based next to the Kings Mill Hospital Emergency Department (ED) that provides medical care for patients that do not need Emergency Department Care. It is a nurse led service (Monday – Friday) and is supported by General Practitioners (GP’s) in the out of hours period (i.e. anytime that your normal GP practice is closed).
 
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
 
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
 
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Welcome to Abbey Medical Group

Our surgery will be warm, welcoming clean and tidy. Please help us keep it that way. For patients attending surgery, we offer the following facilities:

  • Access for disabled people
  • A toilet for disabled people
  • Baby changing facilities
  • Pram and pushchair area in entrance porch
  • Health information leaflets
  • Limited car Parking Spaces
  • A private room if you wish to talk to practice staff in confidence 

The Practice is a member of the Newark and Sherwood CCG

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