A new way to get your medicines and appliances
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
· If you collect your repeat prescriptions from the practice you will not have to visit us to pick up your paper prescription. Instead, we will send it electronically to the place you choose, saving you time.
· You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
· You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
· don’t want to come to the practice every time to collect your repeat prescription.
· collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
· don’t get prescriptions very often.
· pick up your medicines from different places.
How can you use EPS?
You need to choose a place for us to electronically send your prescription to. This is called nomination. You can choose:
· a pharmacy.
· a dispensing appliance contractor (if you use one).
Ask us or any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically, tell us. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or the receptionist. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in the surgery, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.
For more information about EPS visit www.cfh.nhs.uk/eps , or your pharmacy
For an urgent/emergency appointment please call the surgery at 8.00am Monday to Friday please call at the surgery or telephone the surgery. Do not go to work or school. Urgent problems will be seen as soon as possible.
TRIAGE – We operate a triage system and offer pre bookable appointments.
For an appointment please telephone the surgery during working hours, ask the receptionist for a telephone consultation or face to face appointment if you feel your problem can't be dealt with over the telephone. At busy times of the week, you may have to wait longer than usual.If you have an urgent problem our receptionists will take your telephone number and ask the doctor to call you back for a telephone consultation or offer availability for a face to face appointment.
Please advise the receptionist if you have special instructions as to when the doctor would be able to call you back. If you contact the surgery before 11.00am the doctor will called you back before 11.30am for more urgent matters. If you call after 11.00am the doctor will ring you back before 5.00pm. The doctors will call back twice at least 30 minutes apart, they will leave a message if possible for you to contact the surgery if you still need advice and they have not been able to contact you.
We do have prebookable appointments with all doctors, please use these only if a telephone call would not suffice.
Booking Appointments Online
You can now book routine doctors appointments on line.
Unfortunately we are not able to offer appointments with nurses to book on line at the moment as the length of time needed varies for each appointment. We may be able to offer this service in the future.
For the following appointments you need to call the practice on 01623 795461:
*There may also be other appointments that are not currently available to book on line*
On arrival at the surgery you can book in for your appointment using our Self Check-In system, there is a screen in both waiting areas.
Please do not turn up after 10.30am or 5.30pm unless you have an appointment or it is an emergency. Arrive promptly or cancel your appointment if you cannot keep it. If your doctor is away for any reason, you will be able to see one of the other doctors or someone acting on his/her behalf. Please try to make an appointment for one main problem. If you have more than one thing to discuss please ask for a longer appointment or be prepared for the doctor or nurse to ask you to come in again in order to cover the rest of your problems.
The practice nurses help by offering cervical and health screening, can arrange blood tests, offer health advice, baby and travel vaccinations and other treatment room activities. Women can also consult the nurse about the menopause and the prevention of osteoporosis. We also have specialist nurses trained in asthma, cardiovascular problems (heart disease, stroke), chronic respiratory disease and diabetes.
You can usually speak to one of the doctors or nurses if you ring within surgery hours Monday to Friday.
If you have an appointment, the doctors or nurses will try to see you as close to your appointment time as possible. Please remember delays can happen e.,g. because of other emergencies. If you have to wait longer, we will tell you the reason for this.
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
Patients can be visited in their own home if they are too ill to come to the surgery. Please telephone before 10.00 am if possible, and be prepared to answer a few questions about the problem to help the doctor to asses the urgency of the visit.
Visits are carried out after morning surgery between 12.00 noon and 4.00 pm except in unforeseen circumstance. Explain the problem clearly to the receptionist.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We are a GP Training practice, this means that we have GP Registrars working at the practice. This is a fully qualified doctor who has been working in hospital medicine, and is in training to become a GP.
Current Registrars: Dr M Shahzad, Dr L Summers, Dr M V Garrioch.
GP Trainers: Dr M Dalton and Dr C Ahrens
Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way
Nursing Appointments October and November 2014
The Practice is currently experiencing a high volume of requests for a Nurses Appointment .
As a result ,There is now an average wait for nurses appointment of 4 weeks .
Please be aware when booking your appointments .
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