Dementia Alliance survey available to complete on further information Number 20
Welcome to Blidworth & Ravenshead Surgery Online
PLEASE NOTE IF YOU ARE REGISTERING ON-LINE WE NEED YOU TO COMPLETE OUR PATIENT REGISTRATION PACK AND BRING IT TO THE SURGERY WITH I.D. OU CAN STILL SEND THE GMS1 VIA THE LINK
MINOR ILLNESS ADVISE PLEASE FOLLOW THE LINK
Please be aware that ALL telephone calls IN and OUT of this practice are now recorded for patient and staff safety.
Recordings are securely stored for 5 (five) years.
Shared care - If you wish to complete a shared care form please click the link below
To use the on line prescription request and the on line appointment booking system, you need to sign up at the reception desk - producing some photo ID. When you've done that, click on the "systmonline" logo above to go to the website and follow the instructions from there.
On this website you can book and cancel routine Doctors appointments, order repeat prescriptions and access further options.
We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
As well as a source of information about our practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.
NEW SYSTMONE APP AVAILABLE
Our Surgery Facilities
Our surgery will be warm, welcoming clean and tidy. Please help us keep it that way. For patients attending surgery, we offer the following facilities:
SIGN UP TO USE OUR ONLINE SERVICES
The Practice offers several online services that include the booking of routine appointments , ordering repeat prescriptions and viewing of your Summary Care Record .
The online services are safe and secure and are 'password' protected .
We are currently encouraging as many patients as possible to 'sign up ' for the online services we have available.
To do so , please call in at either Reception Desk at Blidworth or Ravenshead along with some photo identification such as a current passport or drivers licence . The reception staff will enrol you for the online service and issue you with a password which you will be expected to change the first time you 'log in' .
Thank you .
“Extended GP access service is accessible 7 days per week. If you require an appointment on a Sunday please enquire with the reception team.”
In addition to the Sunday and Bank Holiday service all patients living and registered with a GP Practice within the Newark and Sherwood localities can also now access evening appointments every weekday and Saturday mornings .
The Reception Team at each Practice can book and advise you as to the type of appointment available .
There are set GP Practice venues that are delivering Extended Access each day and therefore a small amount of travel may be required to receive treatment .
An overview of Extended Access
The Abbey Medical Group is working in partnership with the Sherwood Medical Partnership based at Clipstone to deliver “Extended Access” on behalf of the Newark and Sherwood Clinical Commissioning Group.
Extended Access will be available to all patients registered with a GP Practice within the “Sherwood area “.
The Sherwood Area of GP Practices are;
Abbey Medical Group
Sherwood Medical Partnership
Hill View Practice
Rainworth Medical Centre
So what is Extended Access and who is it available to ?
Extended Access will be available between 6.30 p.m. and 8.00.p.m –Monday to Friday & Saturday Mornings 0800 to 12.00 noon at the following locations;
Each Monday / Tuesday – Abbey Medical Group, Blidworth
Each Wednesday / Thursday – Sherwood Medical Partnership, Clipstone.
Friday evening will alternate each week between the two Practices.
Saturday mornings will alternate in a similar manner and each Practice Reception Team will be in a position to advise you as to the specific locality providing the Friday evening and Saturday morning service..
The service will allow access and a 15 minute appointment with either a GP, Nurse or a HCA during these times.
There will always be a GP available and the Nurse / HCA provision will be at the discretion of the host Practice.
Patients can only book an Extended Access appointment via their own Practice.
Patients must have consented to share their medical record. If they have not agreed to share then the clinical system for patient safety reasons will not allow an appointment to be made.
Appointments will either be ‘book on the day ‘or 48 hours in advance only.
There will an upper limit of appointments available and when they are gone …they are gone.
There will be strict criteria in respect of the appointment type available;
The guidance will be, One appointment –one issue only.
The appointment will result in acute prescribing only.
Repeat Prescription issues will not be considered at all.
There will be no bloods samples taken. Options to remove this barrier are being reviewed.
There will be no ECG’s undertaken.
The Nursing Team / HCA appointments will include ear syringing ,minor wound care and blood pressure checks .
The Sunday and Bank Holiday Service is based at Kings Mill Hospital and can only be booked via your GP Practice
The GP Partners at both AMG and SMP are committed to providing a high quality of safe care to all patients within the Sherwood Locality.
Patients failing to attend appointments
The Practice is often criticised for lack of appointment availability.
The Practice does record the number of patients who 'Did Not Attend' (DNA) each month.
During April and May 2018 , 423 patients failed to attend for their appointment .
This equates to over 70 hours of GP and Nurse time wasted .
We are sure you will agree that this figure is staggering but is about the average we are now experiencing each month.
Please take the time to cancel your appointment if it is no longer needed so as we can use it to treat another patient.
Practice Telephony issues - An update
The Abbey Medical Group is committed to all our patients and their healthcare .
The Practice works closely with the Patient Participation Group who are the ‘voice ‘ of the patients .
As a result of this working relationship and also listening to the wider patient feedback in respect of the Practice telephony system we have introduced a revised call handling process.
I think it is important to note that our list size is just under 12000 patients and we only have 4 inbound telephone lines which are staffed fully at all times .
The call volume to the Practice is often phenomenal and contrary to the community belief that the Telephones are not managed well , the Reception staff often handle over 250 calls between 0800 hours and 6.00 p.m daily . Every call can take anything from 2 minutes to 10 minutes to process depending upon the patient needs .
I hope my sharing this information now affords wider understanding by the patients as to the reasons why telephoning the Practice can be sometimes challenging.
Therefore in order to try and improve the patient experience for all , the new telephony process is as follows ;
The initial greeting message will remain and open up with an advisory message that if you have a chest pain or collapse , Please hang up and dial 999 .
You will then be prompted to ;
Press 1 for Prescription Enquiries,
Press 2 for Medical Secretaries,
Press 3 for General enquiries , Routine appointments and annual review /recall issues
Press 4 for Same day urgent appointments .
On pressing 1, 2 or 3 , You will then hear a second message which advises that issues under 1, 2 or 3 will only be dealt with between the timed hours of 10.00 am and 12 noon or in the case of option 3 after 11.00 am daily .
Patients will be advised to ring back if they have telephoned outside of those hours . During the timed hours listed above , the calls will automatically divert to dedicated and staffed extensions within the Practice .
To avoid any potential misuse or attempts to usurp the new processes , you will find that the system will automatically end the call if the timed hours are deliberately breached or ignored .
The hold music has been changed to ‘Opus number 1 ‘ , a well-known classical piece of music.
In respect of ‘pressing 4 ‘ for a same day appointment the patient will hear a message that will inform them as follows ,
” Please be aware that this call queue is for urgent or emergency appointments only . The Reception Team member will ask you for some information that will assist our triage assessment process “ .
Please expect to be asked questions by the Reception staff in order that a GP can then make a risk based assessment as to the urgency being presented for clinical assessment .
Please support us with this aspect of the process as it will speed up your wait time for a GP to telephone you back to discuss the issue or illness .
Whilst patients are in the telephony queue, the hold music will break every 30 seconds and patients will be reminded on the first break that a lot of our services can be accessed ‘Online’ and you will be encouraged to sign up to the service.
Please do sign up for the online services we offer .
To do so , please attend the Practice and bring with you proof of identity ( passport / photo drivers licence ) and address. We will then issue you with the details , including a password on how to access the ‘online services ‘.
There will be a second break in the music after 60 seconds which will provide advice in respect of “ Pharmacy First “ and the services that are available and offered .
Early indications are that the revised call handling process is adding benefit and value to the patient experience .
Your continued support is welcomed and if you wish to provide any feedback on any Practice matter , the PPG or the Practice Manager (Rick Gooch) are available to you.
Thank you .
Declaration of GP Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Abbey Medical Group in the last financial year was £68,325 before tax and National Insurance. This is for 3 full time GPs and 4 part time GPs who worked in the practice for more than six months.
Named allocated GP
We have allocated all our registered patients with a Named accountable GP, If you would like to know who this is you can contact the surgery for details. You are still able to request an appointment with any GP of your choice if available. (January 2016)
Statement of Intent - Please see an update on our Statement of Intent under 'Further Information'.
Please see the new NHS Friends and Family Test that can be completed on-line . Click on the link below .
- Please visit the Appointments page to view our Saturday morning appointments for routine matters .
Care Quality Commission page on Dr Dalton & Partners
(Site updated 11/12/2018)